09/01/2012 - FOS Increase Free Case Limit To 25
FOS Increase Free Case Limit To 25.
Currently firms that have 4 or more complaints referred to the FOS during the course of 1 year have to pay a case fee of £500 to the FOS.
If the proposals are agreed, the new case fee structure would be introduced from April 2013. The FOS are also consulting on developing a new group account arrangement for the 10 financial services groups that account for over 70% of the FOS’ complaints workload.
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