17/01/2012 - PPI Complaints Rocket

PPI Complaints RocketPPI Complaints Rocket.

In the last 3 months of 2011, the Financial Ombudsman Service (FOS) received 55,907 complaints, which is an increase of 10% from the previous 3 months, which was due to a 57% rise in payment protection insurance (PPI) complaints during the same time.

From the current FOS workload, 54% are for new complaints about PPI policies. The renewed volume of PPI complaints indicates that the banking industry, which is the main seller of this type of insurance, still has a long way to go before the PPI scandal is finally cleared up.

In the final 3 months of last year, the FOS found in favour of the customers in 68% of the PPI cases it considered.