What is a TCF Review? TCF Review and Gap Analysis
What is a TCF Review?
The FSA expects you to undertake a review of your business, paying particular attention to how it operates and how customers are dealt with. The idea is to ensure that everyone is consistently treated fairly.
The review should cover everything you do within the business, including administration and any ongoing services offered to existing customers.
Our advice is not to ignore anything you do – you need your review to be objective and focus on the things you do well, as well as the things you are not happy with and might decide to change.
Negative Review Results Example
Elsewhere in 5. TCF Review and Gap Analysis:
TCF Review and Gap Analysis Home
What to do after the TCF Gap Analysis?
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