The Six Outcomes - FSA TCF Review
The Six Outcomes - FSA TCF Review- Culture: Clients should be confident they are dealing with firms where their fair treatment is central to the corporate culture.
- Products and Services: Products and services marketed and sold in the retail market must be designed to meet the needs of identified client groups and targeted accordingly.
- Clear Information: Clients are provided with clear information and kept appropriately informed before, during and after the point of sale.
- Suitable Advice: Where clients receive advice, that advice is suitable and takes account of their circumstances.
- Client Expectations: Clients should be provided with products that perform as they are led to expect and the associated service is both of an acceptable standard and as they have been led to expect.
- Post Sales Barriers: Clients should not face unreasonable post sale barriers imposed by firms to change a product, switch provider, submit a claim or make a complaint.
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